Refund Policy
Effective Date: August 3, 2026 • Version 2.1 • Compliant with Stripe & PayPal Merchant Standards
1. Fair Usage Refund Framework
At DropMind Tech Inc. (“DropMind”), we aim to provide an exceptional e-commerce product intelligence platform. Because our software grants immediate access to proprietary TikTok ad spying data, Viral Velocity Scores, and supplier matching intelligence, our refund policy balances customer satisfaction with data protection against automated scraping abuse.
Every user receives 100% full unlocked access for 48 hours completely free without requiring a credit card upon registration. This ensures you can thoroughly evaluate all features before making any financial commitment.
3. Eligible Refund Scenarios (7-Day Guarantee)
You are eligible for a 100% full refund under the following conditions:
A. 7-Day Fair Usage Money-Back Guarantee
If you request a refund within 7 days of your initial paid subscription AND have consumed less than 10% of your monthly Research Credits (or have not exported bulk scraping data), we will refund 100% of your payment.
B. Accidental Automatic Renewal (48-Hour Grace Period)
If your subscription automatically renewed and you did not intend to continue, you are eligible for a full refund if requested within 48 hours of the renewal charge, provided zero research credits or operations were performed in the new billing cycle.
C. Unresolved Technical Defect
If you experience a critical software failure that prevents access to DropMind core services, and our technical engineering team cannot resolve it within 72 hours of your report.
4. Non-Refundable Scenarios
To protect our data ecosystem, refunds will NOT be issued under the following circumstances:
- More than 10% of monthly research credits have been consumed or bulk product exports have been generated.
- The refund request is submitted after the 7-day initial guarantee window or 48-hour renewal window.
- Account suspension resulting from violation of our Terms of Service (e.g. credential sharing or bot scraping).
- Loss of e-commerce store sales or ad campaign performance (DropMind provides data analytics but does not guarantee ad ROI).
5. How to Request a Refund
To request a refund, please contact our billing team at [email protected] with:
- Your DropMind account email address.
- Stripe / PayPal Transaction Invoice ID.
- A brief explanation of your refund request reason.
Approved refunds are credited back to your original payment method (Stripe or PayPal) within 3 to 5 business days.